Built for UK service businesses
Never miss another enquiry.
Business phone, AI receptionist, CRM, websites and automated follow-up for UK service businesses, connected around the way your business actually works. Every call answered. Every enquiry captured. Every opportunity followed up.
- Keep your existing number
- Live in days, not months
- You approve what goes out
- Incoming callAuto07700 900412, 14:32
- Team on site. Receptionist answers after 4 rings.
- Call summaryAISlipped tiles, water in loft. Stockport SK4. Wants someone this week.
- CRMAutoNew lead: Sarah Doyle. Stage: Survey to book.
- Text sentAuto"Thanks Sarah, Mark will call you before 5pm to book a visit."
- BookedYouSurvey: Thursday 9:30. Reminder scheduled.
How much business slips through the cracks?
Most businesses do not need more software. They need fewer opportunities being lost.
Missed calls while your team is busy
The caller does not leave a message. They ring the next name on the list.
Enquiries forgotten in email or WhatsApp
Seen on the phone, meant to reply later, buried by the evening.
Quotes never followed up
Hours spent pricing the job, then silence, because chasing feels awkward.
Old customers never contacted again
Annual work and repeat business that only needed a reminder.
One customer journey. One system.
From the first ring to the repeat booking, every step happens in the same place.
- 1
Answer
Phone, web, SMS and email enquiries captured, by your team or by the AI receptionist.
- 2
Organise
The customer and the enquiry are added to your CRM automatically, with the source recorded.
- 3
Follow up
Reminders and follow-ups happen on time without anyone remembering.
- 4
Convert
Appointments, quotes and opportunities move forward to won.
- 5
Grow
Reviews, reactivation and marketing bring customers back.
The platform
The parts that stop enquiries slipping away
Each is useful on its own. Together they own the customer journey.
AI Receptionist
Answer calls even when nobody is available. Capture the enquiry, save it, and follow it up.
See how calls are answeredBusiness Phone
Keep your number, ring the right people, and capture every unanswered call.
See the phone systemCRM & Lead Management
Every enquiry becomes an organised customer record instead of a forgotten message.
See the CRMFollow-Up Automation
Automatically follow up enquiries, appointments and quotes so nothing goes quiet.
See follow-up in actionAI-Ready Websites
A fast site built to capture enquiries and send them straight into your workflow.
See AI-ready websitesAutomation & AI Assistant
Repetitive admin drafted and run for you, with approval before anything sensitive goes out.
See how approval worksHuman control
AI does the work. You stay in control.
Every automated action can be set to one of three rules, and you can change the rule as your confidence grows.
- Require approval. The assistant drafts, you say yes.
- Auto-send under rules. Routine messages go out on their own.
- Escalate to a person. Anything unusual is flagged, not sent.
Built around how your business actually works.
Different trades lose enquiries in different ways. The questions, pipeline and follow-up are set up for yours.
Roofers
Answer enquiries while you are on a roof, qualify the job, track every quote and follow up automatically.
See roofing workflowPlumbers & Heating
Answer emergency calls mid-job, book visits, chase quotes and remind customers about annual services.
See plumbing and heating workflowElectricians
Capture enquiries on site, qualify the job, book the visit and chase the quote.
See electrical workflowBeauty Salons
Answer booking calls mid-treatment, cut no-shows and bring clients back when they are due.
See salon and clinic workflowProperty Services
Handle tenant, landlord and agent calls, log every job and keep everyone updated automatically.
See property maintenance workflowKitchen Companies
Capture design enquiries, book visits and follow up high-value quotes over the weeks it takes to decide.
See kitchen and home improvement workflowOne login. One customer record. One place to run your customer journey.
Calls, CRM, tasks, messages, pipeline, campaigns, content and reporting, without the clutter.
Start small. Grow when you are ready.
Monthly plans that climb with your business. Prices exclude VAT.
Who we are
Step Into AI is built in Manchester by people who have run the phones.
Step Into AI comes from more than twenty years of running Manchester PC, a small technology business with real enquiries, real quotes and a phone that rang while everyone was busy. We built our own systems because nothing off the shelf fitted, and we built this so other businesses do not have to.
We are working with a small group of pilot customers now, and we will publish real numbers as soon as we have them. Until then, we would rather show you the product than make claims.
More about Step Into AIQuestions people ask
What is Step Into AI, in plain terms?
It is one system that answers your calls, captures enquiries, keeps every customer in an organised record and follows up automatically. Phone, AI receptionist, CRM, follow-up, reviews and marketing in one login instead of six different apps.
Does the AI receptionist replace my staff?
No. It answers when your team cannot: when everyone is on a job, on another call or it is after hours. Calls can be transferred to a person whenever someone is free. Most businesses use it to stop losing calls, not to replace people.
What does the caller experience?
A natural conversation. The receptionist greets them in your business name, asks the questions you would ask, captures their details and tells them what happens next. If they want a person it can transfer or arrange a callback.
Do I have to move everything at once?
No. Many businesses start with the phone and receptionist, then add CRM and follow-up when they have seen it working. The platform is designed as a ladder you climb at your own pace.
Can I approve messages before they go out?
Yes. Every automated action can be set to always ask, to auto-send under rules you set, or to escalate to a person. Your approval inbox shows what is waiting and lets you approve, edit or reject in one tap.
What happens to your next enquiry?
See how Step Into AI could answer it, organise it and follow it through to the next step.